Rebecca Harwood

Rebecca Harwood is an accomplished operations leader with over a decade of experience driving cross-functional success across the customer service software industry. With a deep background in product, marketing, and sales operations, she has cultivated a 360° view of how strategy, people, and systems intersect to scale organizations. Currently serving as a Sales Operations Manager at Freshworks, Rebecca is known for streamlining workflows, launching impactful tooling, and building high-trust teams that thrive in complexity.
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Rebecca is particularly passionate about leading people through change, championing operational clarity, and creating processes that empower others to do their best work. Her career is marked by a rare ability to bring both structure and empathy to dynamic environments—qualities she brings to everything from enterprise software to grassroots volunteer work. Whether she’s innovating internally or mentoring through transformation, Rebecca is a strategic partner committed to making every system smarter and every team stronger.

• Certified Scrum Product Owner®

• Ashford University- Bachelor's
• Le Cordon Bleu College of Culinary Arts, Chicago- Bachelor's